All reservations cancelled at least 12 hours prior to class time will incur no penalties. Reservations cancelled less than 12 hours prior to class time will not be re-credited for the session, meaning that the client will be charged the full appointment fee. The same penalty applies in the event that a client does not cancel a reservation and also does not attend the scheduled session. This is considered a "no-show" which would result in the client being charged an additional $10 "no-show" fee. We reserve the right to cancel a class or event due to low enrollment, weather or other factors outside of our control. If a class or event is cancelled by us we will issue a full refund. Thank you! This cancellation policy applies for all classes, workshops, and events hosted by Heatwave - Hot Yoga Studio.
Clients are advised to arrive at least 5 minutes early for any class or event, as we do lock the door at class time to prevent disruption of the class and to protect clients personal belongings. It is the responsibility of the client to show up on time, if the client arrives late and the door is locked, the session will be counted as a no show, resulting in the loss of that class credit as well as the penalty "no-show" fee. Arriving a few minutes early for class allows every client to get situated and ready for class in a timely manner so that class can begin and end at it's scheduled time.
Once purchased, ALL memberships are non-refundable. For our Annual & 3-Month Memberships the purchase is a one-time fee and does not automatically renew at the date of expiration. For our Founders & Monthly Unlimited Memberships the purchase is on an auto-renewal basis, meaning that on the date of expiration these memberships will automatically renew unless cancelled. However, these memberships can be cancelled at any point up until 12:00 midnight on the date of renewal. It is the responsibility of the client to cancel their membership in a timely manner. Once renewed, the membership charge is non-refundable. View our "Pricing" section to find the best membership option for you!
Drop-in classes and class packages can be used toward any regularly scheduled class and are non-refundable once purchased. These services are set to expire one year from the date of purchase. They are only valid and must be used within one year of purchase, and there are no exceptions on expiration. View our "Pricing" section for more details on the purchase of drop-in passes and class packages.